Skip to main content
Participant
February 19, 2016
Question

SCCM Deployment Using MSI + MST /w Serial # Asks Users to Sign In on First Launch

  • February 19, 2016
  • 4 replies
  • 2960 views

Hey Guys -

I'm familier with packaging Adobe products... until I got to DC.  I created a package for Acrobat Standard DC, used the Customization Wizard to add the serial and set options, and it successfully installs.  The first time a user launches it, though, it will not continue until they Sign In.  Below is the process i followed:

- Downloaded latest Acrobat source files from site

- Verified license number(s) were correct and for correct product

- Extracted downloaded file and put all files from "Adobe Acrobat" folder into source share

- Installed Cusomization Wizard for DC, entered the serial number, selected a few basic options including disabling online services, and saved it as AcroStan.mst

- Created package with the below string

msiexec /i AcroPro.msi TRANSFORMS=AcroStan.mst /q

Seemingly there's a universal installer now so no more AcroStan.msi

The string above successfully installed the application, but it acts as if I didn't enter a serial number.  I'd try installing using Setup.exe, but don't know how to instruct the installer to use the .MST using it (add it to setup.ini?)

What to do?  Thanks!

    This topic has been closed for replies.

    4 replies

    alisterblack
    Inspiring
    February 29, 2016

    BenKell, can I check that you chose the option to Grant Offline Exception when you entered the serial number?

    The command line for the mst should be written in to the setup.ini when you save it. See below.

    For other troubleshooting information see the Misc. section at this document.

    Participating Frequently
    February 29, 2016

    Hi BenKell, I am now also getting this issue for an existing deployment. We have not made any change to the packages. Previously, we have simply ignored the sign-in and the creative cloud application simply opens as normal. Now, it prompts for a sign-in and when clients close it, the application closes. The only change we have done is extend our license renewal. This needs to be resolved as soon as possible.

    Bani Verma
    Legend
    February 27, 2016
    John T Smith
    Community Expert
    Community Expert
    February 19, 2016