Skip to main content
B
BryndonB
Participant
April 30, 2014
Answered

SCCM issue - "LANG_LIST has some locales which does not match with the locale of serial number"

  • April 30, 2014
  • 3 replies
  • 1811 views

I have a problem with the error "LANG_LIST has some locales which does not match with the locale of serial number" recurring.

I am trying to install Acrobat XI Std silently by SCCM.

I've used the Adobe Customisation Wizard to create a mst which include the volume serial number we have with our licence purchases. Note that I am in Australia. I use the command line in SCCM for the install as "msiexec /i "AcroStan.msi" TRANSFORMS="D&B_AcroStd.mst" /qn" which fails silently. If I install on a local machine using an admin command prompt and changing to /qb at the end, I get the aforementioned error.

I have a few things to try and resolve, having searched the adobe forums and other forums for the solution. The mst is only trying to install US English & I have even gone so far as to use the direct editor in the customisation wizard and change some values in the property table to resolve this. In the property table I can confirm that LANG_SEL_DEFAULT = ENU, REGIONAL_LIST = ENU, LANG_LIST = en_US, ProductLanguage = 1033

Is there a way to check the language specified for ym serial number?

Bryndon

This topic has been closed for replies.
Correct answer BryndonB

I contacted customer support and had a live chat session. It turns out the issue is that to use a volume licensing key, you need to download the installer from within the licensing portal on the adobe website. Once I downloaded it from there, extracted the msi and used the same transform, the install worked.

In other words, Other downloads probably won't work for volume silent installs but does work for manual installs. You'll need to download from within https://licensing2.adobe.com/

3 replies

B
BryndonBAuthorCorrect answer
Participant
May 12, 2014

I contacted customer support and had a live chat session. It turns out the issue is that to use a volume licensing key, you need to download the installer from within the licensing portal on the adobe website. Once I downloaded it from there, extracted the msi and used the same transform, the install worked.

In other words, Other downloads probably won't work for volume silent installs but does work for manual installs. You'll need to download from within https://licensing2.adobe.com/

B
BryndonBAuthor
Participant
May 12, 2014

Update on a couple of details:

@Sabian,

Thanks for the location, I've downloaded and then when I tried an install of the newly extracted msi (admittedly on the same computer) I got exactly the same issue. Of note though is that running /qf automatically brought up the same serial number and the same incorrectly spelled company name. Installing on another computer (freshly imaged) doesn't have those inputs already present under /qf. Next when I try using the transfrom (a new one) with /qr it gives an error of the serial number, displaying the entire serial.

@Sebastian

I've had a look through yours and it seems our issues could have the same origin. Looks like I may have to call customer support regarding the serial number as Sabian suggested in your thread.

The bit that gets me is when the same serial number is used in a manual install (or /qf) then it installs ok without any errors.

EnterpriseHelp
EnterpriseHelp
Inspiring
April 30, 2014

http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/basics.html#multilanguage-installers

  • The doc says there are only single language and all language serial numbers (caveat: en is always installed).
  • Which serial do you have?
  • Are you only installing en?
  • Don't modify the installer tables.

Ben

B
BryndonBAuthor
Participant
May 5, 2014

Thanks Ben.

I have tried installing all languages and only en. I've mostly tried without modifications to the installer tablers but changed a couple. The serial number is a volume one for our company in Australia (don't want to share the actual serial for obvious reasons).

Further to previous I went back to the initial downloaded installer and extracted it again. Running the extracted msi without any transforms I still get the same issue. Running the msi with /qn goes no where, /qb and /qr still get the above error and /qf goes through all the prompt I'm trying to skip but I note with the company number and serial already included. I'm thinking now that the issue somehow lies with the msi downloaded and not the transforms created via the customisation tool.

Is there a link where I could download the msi without any embeded enterprise customisations?

Bryndon

A
Anonymous
May 8, 2014

Look here:  http://www.adobe.com/downloads/other-downloads.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices