School account won't work

Forum|Forum|3 years ago
October 9, 2022
3 replies
143 views

Hello everyone! So bc of my University I'm supposed to able to sign in with my student account and have access to the creative cloud, but when i do sign in it tells me i still need to buy a plan? Has this happened to anyone and is there a way to fix it?

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Abambo

Community Expert

What you should check, is if you are logged in to the correct level of account. You should be signed in with your school's account and into the correct level: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

The university or the school's IT support is the first point of contact that you should use for this kind of problems. The Account administrator could not yet have invited you.

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

a<moved from download and install >

M

Manan Joshi

Community Expert

In such a case probably you might have to contact your school's IT dept to make sure that all permissions are set for your account.

-Manan

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