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taylor_paige
Participant
May 22, 2025
解決済み

School/company account is not letting me access any services

  • May 22, 2025
  • 返信数 2.
  • 365 ビュー

I have a student discount with my school email. For my classwork, I pick the personal account and for my on-campus job I pick the school/company account. For some reason, randomly the school account has not been working. It tells my I don't have access to any apps or services and that they aren't included in my plan. This has never been a problem to me for 7 months and suddenly I can't access services I need like Adobe Fonts. My personal account still works the same. This is a problem on both my laptop and the work computers, so it must be a problem with my account rather than with the software where I work. Any ideas on what is wrong?

解決に役立った回答 Anshul_Nautiyal

Hi @taylor_paige,

Thank you for reaching out.

Upon checking, I can see that only an individual subscription is currently associated with the Adobe ID you used to post this query. You mentioned previously accessing the license through your business/school profile. It appears that your school administrator has removed the license entitlement from your account and removed you from the enterprise contract.

This is likely the reason you no longer see any plans under the business/school profile. I recommend contacting your school administrator or teacher to have the license reassigned to your account.

I hope this helps clarify the situation. Please let us know if you have any further questions.

Regards,
^AN

返信数 2

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 22, 2025

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

A
Community Manager
Anshul_NautiyalCommunity Manager解決！
Community Manager
May 22, 2025

Hi @taylor_paige,

Thank you for reaching out.

Upon checking, I can see that only an individual subscription is currently associated with the Adobe ID you used to post this query. You mentioned previously accessing the license through your business/school profile. It appears that your school administrator has removed the license entitlement from your account and removed you from the enterprise contract.

This is likely the reason you no longer see any plans under the business/school profile. I recommend contacting your school administrator or teacher to have the license reassigned to your account.

I hope this helps clarify the situation. Please let us know if you have any further questions.

Regards,
^AN

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