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tmmls
Inspiring
Sep 22, 2021 9:48 AM UTC
Answered

Screen blanc during installation CC app

Hi,

 

I'm trying to install the creative desktop app on a clean Windows. During the installation, the screen remains blanc. How can I fix this? I already used the Adobe CC cleaner tool, without success.

 

  

This is very bad UX design. The tool doesn't mention any issues...

- Can an url not be accessed?

- Is a framework missing?

- Other issues?

 

The windows event viewer contains no errors.

 

It seems the windows user profile folder contains an underscore character. Could this be the issue? And how can I fix the installer to continue?

 

thanx

 

 

 

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tmmlsCorrect answer
Inspiring
Sep 22, 2021 11:56 AM UTC

 

The issue is fixed... It took me only a few hours 😞 .

 

 

 

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4 replies

tmmlsAuthorCorrect answer
Inspiring
Sep 22, 2021 11:56 AM UTC

 

The issue is fixed... It took me only a few hours 😞 .

 

 

 

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tmmlsAuthor
Inspiring
Sep 22, 2021 11:23 AM UTC

Can Adobe Photoshop using a subsciption model be installed without using the CC app? 

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oflox
Participant
Sep 22, 2021 10:19 AM UTC

By clean Windows do you mean it's jush fresh install of windows and nothing else? Did you install any drivers/ frameworks? If so - which exactly

 

______________

 

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tmmlsAuthor
Inspiring
Sep 22, 2021 11:13 AM UTC

Yes, it is a clean Windows installation.

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