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I
ICT External
Participant
January 14, 2026
Answered

Screen hanging at "being migrated to VIP Marketplace" message

  • January 14, 2026
  • 1 reply
  • 139 views

I cannot get past the above screen to log in to our Admin Console using our contract owner's login credentials.  This has been like this for 10 days.  I raised a ticket and was told to contact my Account Manager.  The ticket was then marked as resolved. 

The account manager was told by someone from Adobe that the issue would be escalated to Global Support but nothing has happened.  I received an email today saying that my licences were expiring because I hadn't renewed them but I can't.

How can I get someone to help me with this urgently.    
 

Correct answer Anshul_Nautiyal

Hi @ICT External,

Thank you for sharing the additional details.

Based on the last message from your reseller, they are currently following up on this issue. Could you please confirm whether you have received any updates from them since that last communication?

In parallel, I am also checking internally on this matter and will update you as soon as I have more information.

Thank you for your patience.


Regards,

^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 14, 2026

Hi @ICT External,

Thank you for reaching out.

Could you please confirm whether other administrators are also facing the same issue? Additionally, have you already contacted your reseller regarding the renewal of your subscription?

Please share the ticket number with me via personal message so I can review it and assist you further.

You can refer to this post for steps on how to send a personal message:
https://adobe.ly/3YYwm2h

Hope this helps. Please let us know if you need any further assistance.

 

Regards,
^AN

I
ICT ExternalAuthor
Participant
January 17, 2026

Hi Anshul
Can you let me know if you received my response.  I tried to post it 3 times but got an error despite remove any html and now the error says I have reached my sending limit.  Thanks!

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
January 19, 2026

Hi @ICT External,

Thank you for sharing the additional details.

Based on the last message from your reseller, they are currently following up on this issue. Could you please confirm whether you have received any updates from them since that last communication?

In parallel, I am also checking internally on this matter and will update you as soon as I have more information.

Thank you for your patience.


Regards,

^AN

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