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Phil5E63
Participating Frequently
Feb 17, 2023 3:23 PM UTC
Answered

SCUP files out of date

We follow the following article to update our Acrobat installations. However when comparing the hashes for the .cab file and the .xml file they do not match. This has been working up until 2/13/23. It looks like the cab file certificate was signed on 2/23/23 but the .xml was published on 01/21/2023. So I'm thinking the xml file was never updated with the hashes for the latest version.

 

If not is there a different way to go about verifying the cab file?

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SuJoshiCorrect answer
Community Manager
Feb 20, 2023 1:10 PM UTC

Hi @Phil5E63 

I would recommend creating a support ticket from the admin console selecting Acrobat as a product as we will have to check with engineering if the .cab has an issue.

Kindly mention the Acrobat version and environment you are using.

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1 reply

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Feb 20, 2023 1:10 PM UTC

Hi @Phil5E63 

I would recommend creating a support ticket from the admin console selecting Acrobat as a product as we will have to check with engineering if the .cab has an issue.

Kindly mention the Acrobat version and environment you are using.

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