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J
jackbat
Participant
October 5, 2020
Answered

Security Alert

  • October 5, 2020
  • 6 replies
  • 6529 views

So, this issue is closed out in other places, but It clearly is not fixed.  I am getting a security alert every few minutes on my Win 10 machine.  If I kill Creative Cloud it goes away, but keeps coming back when it turns itself back on.  I need to use the suite (its how I make money), but I can do without the continuous stream of pop ups that remind me of the Web 20 years ago.

 

Anyone with any insight???

Please don't tell me its my machine.  Looking for real answers....

 

Thanks JKB

  

Correct answer Polarkev

Ok folks, I think I may have found a temporary fix for me. (This will not uninstall your apps, just the Creative Cloud desktop app.) Go to Uninstall the Adobe Creative Cloud desktop application and click on Download the Creative Cloud desktop app uninstaller (latest version) and follow the instructions. You may also have success with doing it from here, (untested by me). Windows: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe.

So far my apps work as they were already signed in. I will run it this way and repost if something changes.

6 replies

P
PolarkevCorrect answer
Inspiring
January 26, 2021

Ok folks, I think I may have found a temporary fix for me. (This will not uninstall your apps, just the Creative Cloud desktop app.) Go to Uninstall the Adobe Creative Cloud desktop application and click on Download the Creative Cloud desktop app uninstaller (latest version) and follow the instructions. You may also have success with doing it from here, (untested by me). Windows: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe.

So far my apps work as they were already signed in. I will run it this way and repost if something changes.

P
Polarkev
Inspiring
January 26, 2021

Ok have confirmed that (Windows: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe.) works. I tried this on another Win10 system and the Creative Cloud desktop app uninstalled. I use one app (Acrobat) on that system. It wasn't signed in so I signed in through Acrobat and everything seems fine for now. As before I will Post if anything changes and this fix works for me. If this works for anyone else, please reply from the main Post.

P
Polarkev
Inspiring
January 17, 2021

kglad, this is a CC issue for me. The only two(2) things that has changed is Windows 10 weekly updates and CC's updates. From past experience, Microsoft probably changed something in thier networking/security model. In my case which happens to be CC this time, Adobe hasn't had enough of us complain to concern themselves with finding a fix. This has been the case with other programs in the past. Sage 50 to name a common one but Sage eventually fixes thiers. Oh and by the way, it is a Windows security Alert. What does CC and windows 10 share for networking and or secirity? Soon as I kill CC within TaskManager, the cert Security Alerts go away.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 2, 2021

because signing out removes the problem, doesn't establish it's a cc problem.  it could be a cc problem, but it could be something else interacting with cc, too.

 

to be sure, there are relatively few of you seeing this problem and a lot more of us win 10/adobe cc users that do not see the issue.

 

probably something on your computers (eg, browser, av, cleaner, antimalware etc in conjunction with adobe cc) is causing the problem (despite you not wanting to hear that).

 

are you all team/enterpise subscription holders?

I
izon yiu
Participant
August 13, 2025

Yes, agreed this does not prove the issue is generated by CC. but CC is the vector.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 14, 2025

again, are you a teams or enterprise subscriber?

P
Polarkev
Inspiring
January 2, 2021

Definately a Creative Cloud account issue. Soon as I sign out the error is gone until I need an Adobe CC_Product. As soon as it has to call home with my sign on, the Security Alert continues. I have tested this on more than one Windows 10 machine.

My Cert has to do with Amazon "*.aws-us-east-1.dev-apps.sdu-rds.com"

D
Darwin Allen
Participant
November 11, 2020

I'm having the exact same problem but with a certificate for *.cbbteam.ca - this is NOT a Microsoft problem. The dialogs are getting spawned by the CC process. It appears there's some kind of vulnerability getting exploited in the CC app because there's no good reason why that process should be trying to access a domain using this cert.

 

Like the OP said, a real answer would be nice.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 5, 2020

if it were an adobe certificate issue, a lot of people would be seeing a problem.

 

https://support.microsoft.com/en-us/help/2772058/the-name-on-the-security-certificate-is-invalid-or-does-not-match-the

    D
    Darwin Allen
    Participant
    November 11, 2020

    Who marked this as the correct answer? I keep seeing "Correct answer"s in this community that are not correct / do not solve the issue at all. How are these getting flagged as correct? That Microsoft KB article is about an Outlook-specific DNS issue. It has nothing to do with this other than some matching words.

     

    Also, a problem doesn't have to be extremely widespread to be the fault of an Adobe product. I've worked in software quality, security, and development for my entire professional career and I can tell you that your statement is dead wrong.

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