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TonyPaco
TonyPaco
Participating Frequently
January 31, 2020
Answered

Self-Service Not Working despite settings being correct [macOS]

  • January 31, 2020
  • 1 reply
  • 1710 views

Greetings.

 

Deploying Creative Cloud Desktop App with Named User Licensing and Self-Service enabled via Munki on mostly macOS Mojave Macintoshes. 

 

On a completely fresh and restored machine, the CC Desktop App (CCDA) works as desired.

 

However, when installing the CCDA onto a machine which has previously installed versions of Adobe Products that used a Serial-based license (i.e. from the old local Creative Cloud Packager), the CCDA will not respect the "self-service" settings set in the Enterprise Console. Those previous Serial Number Licensed versions were all packaged without the self-service option being enable because we were going to manage the individual versions of the applications via munki because we had not yet transitioned to Named Licenses.

 

I am removing the serial-based licensed programs using the methods outline here:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

and here:

https://helpx.adobe.com/enterprise/package/help/create-uninstall-package.html

 

I've also gone and taken the liberty of trying to delete the entire /Library/Application Support/Adobe folder after deleting those previous programs but before installing the CCDA.

 

Users are still being prompted for admin priviledges in order to install applications. CCDA also does not update itself.

 

The ServiceConfig.xml file located at "/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml" seems to be configured properly. The data in that file is:

<config><panel><name>AppsPanel</name><visible>true</visible></panel><panel><name>FilesPanel</name><masked>false</masked></panel><panel><name>MarketPanel</name><masked>false</masked></panel><feature><name>SelfServeInstalls</name><enabled>true</enabled></feature><feature><name>BrowserBasedAuthentication</name><enabled>false</enabled></feature></config>

 

Are there more files that I should be deleting, in addition to those that are being removed by the two Adobe-approved uninstallation routines, in order for the CCDA to properly respect the request for Self-Service?

 

Any advice or tips would be appreciated.

This topic has been closed for replies.
Correct answer sumitj36589305

Yes, correct. Just create a new package from the admin console selecting the shared device license and turning on all the services/options and not including any apps.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
February 2, 2020

In this scenario, I would suggest you create a managed package from the admin console without selecting any apps (only CCDA), enable the "allow non-admins to update and install apps" and "enable self-service install" option while creating the package and install it on your Mac machine. Please make sure that all CC services and apps are closed before installing the package. You can use an activity monitor to check and close the running services.

    TonyPaco
    TonyPacoAuthor
    Participating Frequently
    February 3, 2020

    When you say, "managed package" do you mean a Shared License package?

     

    Just make a Shared License package but turn on all of the features from a usual Named License self-service package?

    S
    sumitj36589305Correct answer
    Participant
    February 3, 2020

    Yes, correct. Just create a new package from the admin console selecting the shared device license and turning on all the services/options and not including any apps.

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