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halsariph
Participant
January 16, 2017
Question

Serial number invalid

  • January 16, 2017
  • 1 reply
  • 195 views

Have a serial number that I got from a users previous computer. It will not activate on their new computer.

If it was purchased as a volume license, how can I find what account it was associated with?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
January 16, 2017

you need to use the volume licensed installation file, not the single user installation file.