Answered
Serial number license denied
Acrobat DC TLP license has been rejected.
Reinstalling or erasing the registry value will not resolve the problem.
Is there a solution other than formatting?
AnandSriCorrect answer
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Feb 7, 2018 3:32 PM UTC
Hello Sangchulp73421072,
Sorry for the inconvenience caused and for the delayed response. Please create a licensing file of the TLP license using the Adobe Customization Wizard Adobe Creative Cloud license package
Run the un-serialization file once, and then run the serialization file. Reboot the machine and see if this brings any difference.
If the issue still persists, please contact the Enterprise support team https://helpx.adobe.com/in/contact.htmlhttps://helpx.adobe.com/in/contact.html
I have also shared the direct contact details of Adobe Enterprise support team via private message, please check your email inbox.
Feel free to update this discussion for any further assistance.
Regards,
Anand Sri.
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