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florenciam72867668
florenciam72867668
Participant
July 31, 2016
Answered

Serial numbers not working

Hi, After having adobe on my Mac for two years it is asking me to reenter the serial key. When I do so it continually says it's incorrect.

I'm 100% sure I have the right key - even shows up in my account details.

Please help.

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    August 2, 2016

    Are you reinstalling? If you have a volume serial number you also need a volume installer. The retail installer will not work. Get the volume installer files from the Licensing Website. http://licensing.adobe.com/

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    August 2, 2016

    Are you reinstalling? If you have a volume serial number you also need a volume installer. The retail installer will not work. Get the volume installer files from the Licensing Website. http://licensing.adobe.com/

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