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florenciam72867668
Participant
July 31, 2016
Answered

Serial numbers not working

  • July 31, 2016
  • 1 reply
  • 291 views

Hi, After having adobe on my Mac for two years it is asking me to reenter the serial key. When I do so it continually says it's incorrect.

I'm 100% sure I have the right key - even shows up in my account details.

Please help.

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    Correct answer alisterblack

    Are you reinstalling? If you have a volume serial number you also need a volume installer. The retail installer will not work. Get the volume installer files from the Licensing Website. http://licensing.adobe.com/

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    August 2, 2016

    Are you reinstalling? If you have a volume serial number you also need a volume installer. The retail installer will not work. Get the volume installer files from the Licensing Website. http://licensing.adobe.com/