Serialization Executable not working? (Windows)

Hi Christian,

Can you confirm that you received 3-4 files from your administrator - not just the Adobeserialization file? You should have files called AdobeSerialization, helper.bin and

prov.xml in the same folder.

If you have these and the licence still isn’t being updated, see if the log file gives any clues as to problem (details towards the bottom of https://helpx.adobe.com/creative-cloud/packager/create-license-file.html). If you’re not sure, feel free to share the file and I’ll take a look to see if it gives me any clues.

Julian

Did you buy the CS6 serial number version, or a Cloud subscription?

Some general information for a Cloud subscription

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work

.

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

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If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"