Sertificate Issue

Question

Hello,When using Photoshop and illustrator, I am constantly getting this warning in the background of my computer, although I accept it, it does not go away. can you help?

viplove dhar · Accepted Answer

Hello SLN_3D,

Please Close all the Adobe applications and Sign out from Creative Cloud, Then Open Credential Manager.

How to open Press Win + R to launch the Run command box. Type control /name Microsoft. or you can simply type credential manager in the search box. Look for the Adobe Certificate and then delete it.

Please go through the below article, I have highlighted the Section, How to delete the certificate.

https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

After Deleting the Cert. Please login back to the CCDA and launch the application.

Gurdeep.Singh · Answer

Hi @SLN_3D

Thank you for posting this query.

From the screenshot its not very clear what the pop up message says.

Can you please open a support case with us so we can check the details and assist you.

If you are an enterprise customer, you can open a support case from the Support Tab in the Admin console,

if you are an individual user please go to https://helpx.adobe.com/contact.html and log into the site.

Click the chat pod on the bottom right and type AGENT to get a real person who can help.

Please be patient 1:1 customer care puts you in a queue.

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