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Diem27908308n75n
Participant
January 31, 2023
Answered

Setting up Federated ID SSO after deleting existing Enterprise ID Directory

  • January 31, 2023
  • 2 replies
  • 355 views

Hello,

 

I am currently trying to implement a Federated ID SSO using a third party IDP. I understand that I will need to validate my domains as part of the setup but realised that it won't work since they are already listed in an existing Enterprise ID directory that was created by my predecessor. Please correct me if I'm wrong, but I will probably need to delete the existing directory so that I may add the existing domains to the new Federated ID directory.

 

So before going ahead with this procedure, I have a question the answer to which I would be most grateful to the members of this community for. Will deleting the existing directory result in any end user data loss? Our users currently use Adobe Sign and my fear is that it might affect their ability to sign on and/or track any previous transaction audit trails associated with their existing accounts.

 

Really sorry about the noob question but I haven't done much work with Adobe administration previously and would appreciate any help which will lead me in the right direction.

 

Hoping that the information provided is sufficient. Please let me know if additional details are requrired.

 

Thanks,

Diem

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    Hi @Diem27908308n75n the best advice I can give you is to reach out to Adobe via the Support tab on your enterprise portal. They will schedule a 1:1 technician to assist you through this process specifically for your company.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    January 31, 2023

    Hi @Diem27908308n75n the best advice I can give you is to reach out to Adobe via the Support tab on your enterprise portal. They will schedule a 1:1 technician to assist you through this process specifically for your company.

      D
      Diem27908308n75nAuthor
      Participant
      February 1, 2023

      Thanks @Kevin Stohlmeyer I appreciate you taking time to answer my question. I have reached out to them and hope to hear something from them today.

       

      All the best!

      Diem

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        January 31, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

         

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

         

        <moved from using the community>

          D
          Diem27908308n75nAuthor
          Participant
          February 1, 2023

          Apologies, was a bit hasty to try and get to a resolution as you might be used to by now in the case of noobs like me :).

           

          Noted! Will look for the right list henceforth.

           

          Best,

          Diem

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