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carlsunder01
carlsunder01
Participating Frequently
Jun 29, 2016 2:31 PM UTC
Answered

Setup exiting with return code (5)

Any idea what may cause a setup to exit with Error Code 5?  There is no information on Error Code 5 on the error code page here:

Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errors

The log below mentioned something about language...  So I tried explicitly setting the language using --installLanguage="en-US", and that didn't change the result.

Thanks...

Here is the log.  This is Win7x64.

06/29/16 09:25:36:622 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Build Version - 1.9.5.141

06/29/16 09:25:36:623 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Logging Level verbosity Set  to 4

06/29/16 09:25:38:484 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...

06/29/16 09:25:38:484 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Bootstrapper launch location is :: Z:\ValleySpecific\Adobe CC2015_5\VHS Installers\VHS-CC2015_5-ALL\Build\ASU\Set-up.dat

06/29/16 09:25:38:667 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Build Version - 9.0.1.177

06/29/16 09:25:38:667 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Logging Level verbosity Set  to 4

06/29/16 09:25:39:009 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Schema version and schema compatibility version are same or greater than current

06/29/16 09:25:39:009 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

06/29/16 09:25:39:009 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | No Record found for the input fields in opm_getValueForKey

06/29/16 09:25:39:112 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Build Version - 3.1.1.110

06/29/16 09:25:39:112 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Logging Level verbosity Set  to 4

06/29/16 09:25:39:112 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Creating PIM instance for path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common

06/29/16 09:25:39:258 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | trying to createOrUpdatePIMDbSchema.

06/29/16 09:25:39:259 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Current db schema version on machine 2.

06/29/16 09:25:39:259 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | Current db schema version to install 2.

06/29/16 09:25:39:259 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | PIM DB Schema is up to date. Current schema version is 2.

06/29/16 09:25:39:259 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | PIM Database is Up To Date.

06/29/16 09:25:39:261 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | PIMSqlite closeDB status 0

06/29/16 09:25:39:261 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | sqlite(pim.db) at path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common is already closed

06/29/16 09:25:39:261 | [INFO] |  | ASU | PIM | PIM |  |  | 4832 | FREE PIM Instance ...

06/29/16 09:25:40:273 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Build Version - 1.9.5.141

06/29/16 09:25:40:274 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Logging Level verbosity Set  to 4

06/29/16 09:25:40:274 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | The return code from the Bootstrapper Process is (0).

06/29/16 09:25:40:344 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Successfully fetched the optionXML content from MSI database ...

06/29/16 09:25:40:357 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Acrobat Install language map not found in XML data

06/29/16 09:25:40:358 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Failed in fetching the package option XML and install language info.

06/29/16 09:25:41:359 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Setup exiting with return code (5)

      DrewBetke
      DrewBetkeCorrect answer
      Participant
      May 17, 2019 11:51 AM UTC

      This is a VERY old topic. But I wanted to add my findings as I did not see an answer elsewhere.

      You must look at the Adobe installer log file which is in the following locations:

      • Windows 32 bit: \Program Files\Common Files\Adobe\Installers\
      • Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers
      • Mac OS: /Library/Logs/Adobe/Installers/

      Extract the gz file type to view the log file.

      For my case, there was software running which was preventing the installation from completing.

      [INFO] |  | OOBE | DE |  |  |  | 14564 | ERROR: DW046: Following Conflicting processes were running -

      block:OUTLOOK.EXE

      Hope this helps anyone in the future.

      View reply

      7 replies

      ThirdArmor86
      Participant
      May 7, 2020 1:30 PM UTC

      Thanks, by the way!

      Is there a switch I can add to the "Setup.exe --silent" command to ignore any open office applications?

       

      Translate
        Christian Wistberg
        Participant
        Nov 13, 2019 1:58 PM UTC

        Thanks man.

        Translate
        DrewBetke
        DrewBetkeCorrect answer
        Participant
        May 17, 2019 11:51 AM UTC

        This is a VERY old topic. But I wanted to add my findings as I did not see an answer elsewhere.

        You must look at the Adobe installer log file which is in the following locations:

        • Windows 32 bit: \Program Files\Common Files\Adobe\Installers\
        • Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers
        • Mac OS: /Library/Logs/Adobe/Installers/

        Extract the gz file type to view the log file.

        For my case, there was software running which was preventing the installation from completing.

        [INFO] |  | OOBE | DE |  |  |  | 14564 | ERROR: DW046: Following Conflicting processes were running -

        block:OUTLOOK.EXE

        Hope this helps anyone in the future.

        Translate
          Anonymous
          Oct 11, 2019 6:43 PM UTC
          Drew, you just made my morning. It turns out that office and excel being open both caused the installer to fail and your advice saved us a ton of troubleshooting time. Thanks!
          Translate
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