Shared Device License Not Updating in Admin Console After Deactivation

Question

I used the export function in the Admin Console to identify computers using shared licenses. Some of these computers are scheduled for replacement, and I have ensured that the CC apps and Creative Cloud have been logged out from those computers. However, when I exported the list again the next day, the computers still appeared on the list.

I then tried using the Licensing Toolkit to deactivate the licenses, but the computers were still listed as active the following day when I checked the Admin Console again.

Could you clarify:

How long it typically takes for the Admin Console to update the list after deactivating licenses or logging out of accounts?
If I might have missed any steps in the process to ensure the licenses are fully deactivated?

Thank you.

Bani Verma · Answer

Hi @Elvis37082719imna,

Thank you for reaching out.

As you have mentioned, you have deactivated the licenses using the licensing toolkit; however, those machines are still showing up in the active machines list. I would recommend trying the complete process once again to check; for detailed information on how to use the licensing toolkit, please see: https://adobe.ly/42kCvsp

Let us know if you still need help.

Hope this helps.

Thanks,

^BS

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