Skip to main content
Participant
May 7, 2015
Question

Shortcuts Missing on Desktop and Start Menu

  • May 7, 2015
  • 1 reply
  • 317 views

During my testing of Adobe Acrobat XI with 11.0.10 patch applied, I was getting the shortcuts on the desktop and the Start Menu 100% of the time.  I used the Customization Wizard to remove the Forms icon from the desktop and some other security related registry keys.  After pushing out to 5000 Windows 7 64-bit machines, half of them are missing their shortcuts on the desktop and start menu.  If I run a repair on the machine, they come back.  I have not seen any errors in the MSI log files related to shortcut creation.

This topic has been closed for replies.

1 reply

Adobe Employee
May 11, 2015

Odd.  Do you have a verbose MSI log of one of the machines where the shortcuts do not show up on initial installation?  If yes, can you post them for the forum members to examine?