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fkle
Participant
July 6, 2020
Question

Show subscription conditions

  • July 6, 2020
  • 1 reply
  • 333 views

Hey together,

 

Do you know if there is a way to see the conditions of my subscription? I am only able to see what I hve to pay monthly and when my subscription will be renewed automatically.

 

I would like to know if the price will change (as I think I have a student's subscription right now, which I am not even sure of) and how long in advance I have to cancel subscription to avoid another year of subscription.

 

I don't seem to be able to see those crucial information and support is not really supportive.

 

Any idea?

 

Cheers

Felix

    This topic has been closed for replies.

    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    July 10, 2020

    Hey Felix,

     

    Does this screen not tell you which plan you have?  https://account.adobe.com/plans

     

    Also see if these pages help:

     

    https://helpx.adobe.com/manage-account/using/renew-restart-extend-membership.html

    https://helpx.adobe.com/manage-account/using/change-plan.html

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    F
    fkleAuthor
    Participant
    July 10, 2020

    Hey,

     

    Thank you for your answer and your effort!

     

    The first link you provided just shows me that I have an annual subscription, that I have to pay monthly and when the next payment is due. Those information I already have.

     

    I'm not sure if I remember correctly, but I think I subsribed as a student, so I would like to know if the price will change when I won't be a student any longer, by how much it will change and how early I will have to cancel without the subscription automatically going on for one more year (probably for double the price I am paying right now). This information I am not able to find. I'm apparently also not able to find an Email that confirmes the conditions that I agreed upon when starting the subscription.

    Maybe I am a bit spoiled by German consumer's laws but to be honest I would expect to be able to find those crucial data easily even if I stupidly trashed that Email.

     

    The other links offer me to cancel the subscription asap, but in that case I will have to pay a certain amount without being able to use the software. The annual subscription ends in October and in Germany I am used to a cancellation three months in advance, so I guess in that case I should do that soon. Might be different in other countries like the U.S.?

     

    Thanks again and have a nice weekend!

     

    Felix

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 10, 2020

    The student introductory rate is 60% off for 12 months after which it automatically renews at the regular monthly price. 

    Suggest you make a note of your plan's expiration date in your mobile or desktop calendar app so you don't forget.

     

    To avoid early cancellation fees, wait until your 12th month to cancel -- after your final payment is processed and before the expiration date.

     

    Does that answer your question?

     

    Nancy O'Shea— Product User & Community Expert
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