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Participant
Jul 2, 2025 6:01 PM UTC
Answered

Sign in Adobe Cloud every time

I have Adobe Creative Cloud installed on several PCs. On two of them, every time I restart the PC or log in with a different Windows user, I have to sign in to Adobe Creative Cloud again. This has been happening since around April. All software is up to date. Why is this happening?

kglad
kgladCorrect answer
Community Expert
Jul 2, 2025 9:31 PM UTC

i don't know.  but you may be abel to remedy by going to https://account.adobe.com and signing out of all devices.  you might also note if the same device is listed more than once, though that may not be meaningful.

 

then sign into your two preferred devices and see if you have problem.

7 replies

kglad
Community Expert
Community Expert
Jul 2, 2025 9:32 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Jul 2, 2025 9:31 PM UTC

i don't know.  but you may be abel to remedy by going to https://account.adobe.com and signing out of all devices.  you might also note if the same device is listed more than once, though that may not be meaningful.

 

then sign into your two preferred devices and see if you have problem.

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Participant
Jul 7, 2025 5:09 AM UTC

We already tried that more than once, but it didn't work.

And yes, sometimes we have the same device listed more than once.

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kglad
Community Expert
Community Expert
Jul 7, 2025 5:41 AM UTC

who's "we"?

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