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Vaughn38143910c8cq
Participating Frequently
June 19, 2024
Question

Sign in continue's to login one of our users with a personal account and not business

  • June 19, 2024
  • 1 reply
  • 3101 views

I have tried reinstall the cloud app and nothing seems to fix this so I need you guys to sort this out in back end.

 

 

1 reply

I
iCharles
Legend
June 19, 2024

Hi @Vaughn38143910c8cq  


It sounds like your user is being logged into the business account instead of their personal account. Please refer to this help document for guidance on managing Adobe profiles. Ensure that the user selects the correct profile (business or personal) during the sign-in process.

Best regards, 


^CS

V
Vaughn38143910c8cqAuthor
Participating Frequently
June 19, 2024

Its the other way around its logging into a personal account and not business.

I want the user in a business account where they can access the apps we are paying for not personal there its asking them to buy software.

I never get the profile chooser just a sign in screen and it goes straight in.

    I
    iCharles
    Legend
    June 19, 2024

    The user would have to sign out in that case and sign in again. Have you tried the steps mentioned below?

    When you sign in, Adobe filters the list of profiles to the most appropriate ones. If there's only one applicable profile for the app or service you’re trying to sign in to, that profile is chosen automatically.

    However, if you have a Personal Profile and one or more Business Profiles, use the Automatic profile selection setting to exclude your Personal Profile during sign-in. So, if you only have one Business Profile, you won't be prompted to select a profile at sign-in.

    This setting is turned on by default for users with a mix of Personal and Business Profiles. For other users, it's turned off by default.

    To turn automatic profile selection on or off, do the following:

     

    1. Sign in to your Adobe Account with your email and password.
    2. Go to Account and security > Sign-in and security.
    3. Turn off the Select my profile automatically option.


    ^CS

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