Sign in Problem after activation!!!!

Question

We installed muliple times Adobe Acrobate 2017 standart( with the admin Account or the user Account didnt make a difference). After installation with the serials code we have to type in the Email Account and password, after this we see a screen of activation and signing in but then nothing happens and we are not logged in, the screen that we have to sign in pops up servial times.Its a bit annoying and some colleges needs to be logged in for using some features.

greeds

Steve Cordero · Answer

I can think of a few reasons why this might happen.

1. Using an incorrect serial number (i.e. a Continuous serial number for a Classic product or vice versa) in a packaged product.

2. The firewall is blocking the activation of the product. If this is the problem then you need to use this document and request the licensing endpoint be whitelisted on your firewall with your IT group that handles the firewall.

3. Antivirus or Data Loss Prevention Security software is preventing the licensing files from being written to their correct locations.

4. The licensing files are not getting written to their locations due to permissions issues with the licensing folders.

If this is the case for these items, then you can check the licensing logs located in the USER temp folder for indications of these type of problems. The licensing logs are:

amt3.log

oobelib.log

PDApp.log

The other choice is to contact Adobe Support and have these files on hand to supply them for investigation.

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