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graemet91086533
Participant
October 21, 2016
Answered

Sign In Required dialogue box

  • October 21, 2016
  • 2 replies
  • 606 views

I used the Customization wizard to create a custom install which included our serial number and created an Off-line installation.

We have acrobat DC running on Citrix 7.8.  It is installed on a Gold Master image server, licensed and works fine on the master server.

Once servers are deployed using the image, when acrobat is launched you get the Sign In Required dialogue box and have to go through the licensing process.

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Correct answer graemet91086533

Followed the fix in this post and added a batch file which is used on server startup.

Activation problems with APTEE tool

2 replies

Legend
October 21, 2016

Hi graemet91086533 ,

You don't have to use serial number via customization wizard, the licensing has to go through prtk tool:

You may visit this thread: Common Deployment Options and Methods — Enterprise Administration Guide

Please let me know if you have more questions.

Regards,
Tariq Dar.

graemet91086533
graemet91086533AuthorCorrect answer
Participant
October 21, 2016

Followed the fix in this post and added a batch file which is used on server startup.

Activation problems with APTEE tool