Signin problem, user not receiving confirmation email or password reset email

Question

One of our users forgot password. Sending new password from Admin Console never got through. From Exchange Message Trace I see other mails coming in, but didn't see anything from Adobe. I deleted user, then created it again, but no go. Created a new email alias for user and new Adobe Enterprise ID using this email. Same result.

Trying from adobe.account.com asks to verify Adobe ID with a code sent to users email. But again, code never gets to user and again Message Trace shows nothing.

At the same time I get mails about new users, new licenses and other Admin Console actions done.

Now I'm wondering what to try next.

SuJoshi · Answer

I would recommend creating a support case from the admin console and share the email ID of the affected user so that the engineers can check the account status and assist you accordingly.

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