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Participating Frequently
May 13, 2014
Question

Silent Uninstall of Acrobat X Pro Errors

  • May 13, 2014
  • 1 reply
  • 4486 views

Hey!

Trying to use the RemoverTool in Acrobat X Pro to cleanly uninstall it with the licensing, prefs etc using the command line.

16.7 16   Macintosh Deployments — Enterprise Administration Guide

It errors on the last line ERROR Removing the file: /Applications/Adobe Acrobat X Pro.

Anyone know how to stop this from happening?

Thanks

This topic has been closed for replies.

1 reply

May 13, 2014

This line?

$ sudo "/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Support/Acrobat

Uninstaller.app/Contents/MacOS/RemoverTool" "/Applications/Adobe Acrobat X Pro/Adobe Acrobat

Pro.app/Contents/Support/Acrobat Uninstaller.app/Contents/MacOS/RemoverTool"

"/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app"

The "sudo" command should work but try executing it logged on to the Terminal app as "root".

Also make sure your backup and antivirus are turned OFF.

Participating Frequently
May 14, 2014

Thanks for your reply Sabian,

Yes, thats the command

I'm running it as root and have no AV installed or running.

We use Casper Suite to deliver this command and it completes but fails the delete with ERROR Removing the file: /Applications/Adobe Acrobat X Pro

Be nice to have it cleanly exit

May 14, 2014

Does the console log indicate more detail?

If not, have you tried using FSEventer to log the activity to try and catch details on the uninstall failure?