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L
lizh43972837
Participant
July 25, 2017
Answered

Silently remove the CC desktop client

  • July 25, 2017
  • 2 replies
  • 11884 views

Hi,

I am trying to uninstall CC 2017, however, I cannot find a way to run the uninstaller located at "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe" in a silent mode. It keeps prompting a window asking whether I want to uninstall or repair. Is there a specific command line argument to make it silent?

I also tried to run the CC Cleaner Tool; but it is not silent either. It prompts a dialog panel, asking to choose the language, to agree to terms, to choose the products, etc.

Please let me know if there is a silent unattended way of uninstalling CC.

Thanks

This topic has been closed for replies.
Correct answer ___Dom___

Why are giving people false information?  Why not direct them to this page where it talks about a silent uninstall, instead of providing misleading solutions... Uninstall the Adobe Creative Cloud desktop application


The silent option is new in the latest release, thanks for updating this thread.

Please note, that you can only remove the Creative Cloud Desktop client when you have removed all applications (Photoshop, Illustrator etc.) from the system.

2 replies

___Dom___
Community Manager
___Dom___Community Manager
Community Manager
July 28, 2017

Please could you elaborate as to whether you are trying to install only the Creative Cloud Desktop Client, or whether there are multiple applications from the Creative Cloud, such as Photoshop, Illustratoe etc. which you wish to uninstall.

One option is to create an "uninstall package" using the Creative Cloud Packager, details on the following page:

tagproducts_SG_PACKAGER_i18nKeyHelppagetitle

L
lizh43972837Author
Participant
July 28, 2017

I packaged the whole CC 2017 with all the products using the CC packager and installed it. However, no matter what method I use to uninstall it (whether by making an uninstall package as you instructed, or by just running the main uninstall MSI file) the Adobe Creative Could App does NOT get uninstalled. The uninstaller for it is located at "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe" however as I explained there is no way to uninstall it silently.

___Dom___
Community Manager
___Dom___Community Manager
Community Manager
July 31, 2017

Unfortunately there is not currently any way to silently remove the Creative Cloud Desktop client, and it is required by applications for a number of reasons, such as file synchronisation, fonts and license verification.

If you would like to stop users from installing additional applications, you can disable the "Apps" tab via Creative Cloud Packager:https://helpx.adobe.com/enterprise/package/help/creating-packages.html

Create packages for Adobe Creative Cloud

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 25, 2017

is this for enterprise deployment?

L
lizh43972837Author
Participant
July 26, 2017

Yes.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 26, 2017

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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