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sean_MzeroA
sean_MzeroA
Participant
May 21, 2026
Answered

Single user account flagged as shared account due to remote workflow.

  • May 21, 2026
  • 1 reply
  • 30 views

I am writing to address automated alerts regarding potential unauthorized account sharing for one of our remote employees.

The employee works from Texas while connected to a virtual edit machine located in Florida. Although the user has stayed within the two-machine activation limit, they were briefly running both instances simultaneously—one locally and one via the remote VM. This geographic discrepancy between the two active sessions likely triggered your security flags.

To be clear: the account is not being shared. This is a single authorized user accessing their tools across two locations.

I have since instructed the employee to ensure one instance is fully shut down before activating the other to prevent further location-based conflicts. Please update our account status to reflect that this is a verified single-user setup so we can resolve these warnings and avoid any service interruptions.

    Correct answer BaniVerma

    Hi ​@sean_MzeroA,

     

    Thank you for writing in and for explaining the situation so clearly. We're glad your employee has already adjusted their workflow. We understand how unexpected receiving a security alert can be, and we want to make sure you have the full picture of how our licensing policy works.

     

    To clarify how our licensing policy works: a Creative Cloud subscription can be active on up to two devices at the same time, but the apps can only be in active use on one device at a time. When both instances were running simultaneously across two different geographic locations, that is what triggered the automated security alert, even though the account belongs to a single user. The setup itself is not the issue; the simultaneous active usage is what our system flags.

    The workflow you've put in place (ensuring that one instance is fully closed before the other is launched) is the correct approach and should prevent further alerts.

     

    For more details on our device activation and usage policy, please refer to: https://adobe.ly/4nFXcaV

     

    Please don't hesitate to follow up if you have any further questions. We're happy to help.

     

    Thanks,
    ^BS

    1 reply

    B
    Community Manager
    BaniVermaCommunity ManagerCorrect answer
    Community Manager
    May 21, 2026

    Hi ​@sean_MzeroA,

     

    Thank you for writing in and for explaining the situation so clearly. We're glad your employee has already adjusted their workflow. We understand how unexpected receiving a security alert can be, and we want to make sure you have the full picture of how our licensing policy works.

     

    To clarify how our licensing policy works: a Creative Cloud subscription can be active on up to two devices at the same time, but the apps can only be in active use on one device at a time. When both instances were running simultaneously across two different geographic locations, that is what triggered the automated security alert, even though the account belongs to a single user. The setup itself is not the issue; the simultaneous active usage is what our system flags.

    The workflow you've put in place (ensuring that one instance is fully closed before the other is launched) is the correct approach and should prevent further alerts.

     

    For more details on our device activation and usage policy, please refer to: https://adobe.ly/4nFXcaV

     

    Please don't hesitate to follow up if you have any further questions. We're happy to help.

     

    Thanks,
    ^BS

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