Software "Conflict" When Downloading Acrobat Pro DC

Question

I am installing CC on a new Windows 10 computer, and every time I try to download Acrobat Pro DC I get an error message saying that I need to shut down Word. Problem is, I'm not running Word. I've rebooted and tried it and still get the error message, "Conflict Installing Acrobat DC. Please save your work and close the following programs for all logged in users, then click Continue....-Microsoft Word."

Carol237 · Accepted Answer

Thank you, Steve. I spent some time on an Adobe chat to try to resolve this, and the rep did a remote session and fixed it. What I had to do was go into the Task Manager and CPU details and stop the installer process. When I had been there the Task Manager had said that it was taking up 0% so I had assumed it wasn't running. Once he closed it I was good to go.

But, embarrassingly enough, I couldn't figure out how to delete this question. If you can tell me how I can do that, unless you think the procedure that the rep used would be helpful to someone else.

Thanks again,

Carol

XZY999 · Answer

Thanks Carol237. You are a legend ! That saved my day.

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