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Carol237
Inspiring
January 27, 2019
Answered

Software "Conflict" When Downloading Acrobat Pro DC

  • January 27, 2019
  • 3 replies
  • 10569 views

I am installing CC on a new Windows 10 computer, and every time I try to download Acrobat Pro DC I get an error message saying that I need to shut down Word. Problem is, I'm not running Word. I've rebooted and tried it and still get the error message, "Conflict Installing Acrobat DC. Please save your work and close the following programs for all logged in users, then click Continue....-Microsoft Word."

    This topic has been closed for replies.
    Correct answer Carol237

    Thank you, Steve. I spent some time on an Adobe chat to try to resolve this, and the rep did a remote session and fixed it. What I had to do was go into the Task Manager and CPU details and stop the installer process. When I had been there the Task Manager had said that it was taking up 0% so I had assumed it wasn't running. Once he closed it I was good to go.

    But, embarrassingly enough, I couldn't figure out how to delete this question. If you can tell me how I can do that, unless you think the procedure that the rep used would be helpful to someone else.

    Thanks again,

    Carol

    3 replies

    X
    XZY999
    Participant
    June 9, 2021

    Thanks Carol237. You are a legend ! That saved my day.

    V
    VoodooDaddyActual
    Participant
    April 1, 2020

    That worked for me. Thanks!

    S
    Adobe Employee
    Steve Cordero
    Adobe Employee
    January 29, 2019

    You get that message when you download?  Which web browser are you using?  Try using a different web browser.

    C
    Carol237AuthorCorrect answer
    Inspiring
    January 29, 2019

    Thank you, Steve. I spent some time on an Adobe chat to try to resolve this, and the rep did a remote session and fixed it. What I had to do was go into the Task Manager and CPU details and stop the installer process. When I had been there the Task Manager had said that it was taking up 0% so I had assumed it wasn't running. Once he closed it I was good to go.

    But, embarrassingly enough, I couldn't figure out how to delete this question. If you can tell me how I can do that, unless you think the procedure that the rep used would be helpful to someone else.

    Thanks again,

    Carol

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      April 11, 2019

      Hi Carol,

      Thank you for sharing your findings, they will help someone to resolve such an issue.

      -Tariq Dar

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