some users not receiving audit report

Question

Some of our users are not receiving the audit report in the attachment file, while a majority of others are.  Anyone else experience this issue.  All users are tied to the company account.

Anshul_Nautiyal · Accepted Answer

Hello,

Apologies for the delayed response. I hope this issue has been resolved.

If you're still encountering the problem, please follow the steps below:

1. Ensure the affected users have the appropriate permissions to receive reports in the Adobe Admin Console.
2. Verify that their email clients or servers are not blocking or filtering the audit report attachments. It's also worth checking their spam/junk folders.
3. Consider removing and re-adding the affected users in the Admin Console, and double-check for any email address typos or potential delivery issues.

Thank you for being so patient.

Best regards,
A.N.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded