“Sorry, something went wrong”?
We are a school we have 100 pcs with adobe on and 125 licneces, when trying to start photshop 2021, we some times but not all the time like 3 or 4 out of a class or 32 get the message,“Sorry, something went wrong”? after putting their password in, they will then not be able to log into their adobe cloud account no matter what, but if you put in some one else adobe cloud account it works, thou not all the time the only consistant work around seems to be to put mine in, but we are lossing the 1st 20 mins of most lessons, and we can not go on like this, in the past we just had devices license and it just worked, but now we are forced to have a AD link and azure and every kids is sysnced for single sign on but it just does not work at all, in any consitant manour and error messages that just say “Sorry, something went wrong”? are useless!
It can not be the computer as this issue will follow the child round from pc to pc once it starts, in the past deleting their local profile would make it work, but that no longer seams to work, it can not be their log on account for the pc or the install, as it will work for another child, or if that child is logged on to the pc, but i put in my adobe cloud user and password it works.
We ideally just need to go back to pc licensesbut software is a service these days, and profit comes before the software you pay for actaully working...
Any adivce would be grate as if we can not sort out adobe soon we are just going to have to drop the subject.
