"Sorry, this product doesn't seem to be licensed." error message

Forum|Forum|5 years ago
July 14, 2020
3 replies
10331 views

One of our enterprise users had his old Acrobat license expire so in the Adobe admin console I gave him permissions to our Adobe CC enterprise apps and after he recieved the "Acess is granted" email and he proceeded to install the newest version of Acrobat DC, but now when he attempts to open the application it gives the message: "Sorry, this product doesn't seem to be licensed." His OS is Windows 10. It seems that it is somehow stuck on the old licensing perhaps?

Correct answer SuJoshi

Hello,

You can check our help document to troubleshoot the Acrobat licensing issue: https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html.

K

Kazzran

Participant

For anybody out there still having this issue, I had a user who had this exact problem as well. I solved it by running the Creative Cloud cleaner found here:
Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

I set the cleaner to clear everything, and reinstalled CC and Acrobat.

I hope this saves some of you time and effort.

markh14208256

Participant

We closed everything down in the task bar and then ran the cleaner tool and that fixed it for us.

R

rayz35405009

Participant

This answer DOES NOT solve the problem reported by the original question. The error message "Sorry, this product doesn't seem to be licensed" is in a window that must be clicked on in order to do anything further. Once the user clicks on the window the program shuts down with no possibility to try any of the solutions given on the referenced link that is supposed to be the answer to this question. This question is still unresolved.