Staff: Why is there no offline installer for 10.1.5? The patch doesn't work for me.

Question

Hi, I'm trying to update Adobe Reader 10.1.4 on a 32-bit Windows XP SP3 computer to Adobe Reader 10.1.5. The Adobe Reader Updater downloaded the update but it tells me:
"The feature you are trying to use is on a network resource that is unavailable"

It's looking for AdbeRdr1010_en_US.msi in C:\Documents and Settings\All Users\Application Data\Adobe\ARM\Reader_10.0.1\ but it can't find it.

Normally in a situation like this I could just download the offline installer, and as an enterprise user I want to do that anyway. Yet it appears there's no offline installers in ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.5/ like for example AdbeRdr1015_en_US.exe or AdbeRdr1015_en_US.msi. On Adobe's pages for both enterprise and home users it only offers 10.1.4 as the older version prior to 11, not 10.1.5 as one would expect.

What's going on with this? Am I the only one who's noticed either of these things? I suppose on that one computer I'll have to download AdbeRdr1010_en_US.msi and place it in that directory where the patch is looking for it.

Thanks for any help

edit: link to enterprise patch notes: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/10/10.1.5.html

edit: here's a screenshot of the error: http://img703.imageshack.us/img703/7294/capturessl.png

EnterpriseHelp · Answer

Howdy,

I'm not sure what you mean by an offline installer, but the available updates, the admin guide, and the release notes are all correct. 10.1.5 is an update (MSP). It is not a full installer. As stated in the doc, full installers are not always provided. Also, full installers or updates don't have any online dependency.

You can install 10.1.5 over that last relevant msi/exe. That's 10.1.4 for some languages but usually 10.1.

Alternatively, you can get a non-enterprise installer from the Reader Download Center. You can probably expand the exe to get to an MSI. That's an atypical route most enterprise admins have not found a need to travel.

10.1.6 will also only be an MSP update.

hth,

Ben

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded