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TMF27
TMF27
Participant
April 3, 2020
Answered

Started having federated MAC users not be able to access Acrobat DC Pro on MAC

  • April 3, 2020
  • 1 reply
  • 3472 views

Today we seemed to all of the sudden have MAC users of with federated accounts using our Temp access not be able to launch Acrobat DC specifically even though they can install it and can install and launch other Adobe CC desktop apps(ie. Photoshp, Indesign...).  They get a licensing error window that is launched by Acrobat Licensing Application.   Is this a know issue?  How do we resolve this?  

 

This topic has been closed for replies.
Correct answer TMF27

everything works, except the rename part.  If we rename the plist file it does not work but if we don't rename it, then it does work.  Seems to make sense because they are trying to launch Acrobat Pro DC.

Thanks for you help.

 

1 reply

Bani Verma
Bani Verma
Legend
April 6, 2020

Hi there, 

 

To resolve this issue, please follow the steps shared below:

Let us know if this helps.

TMF27
TMF27AuthorCorrect answer
Participant
April 6, 2020

everything works, except the rename part.  If we rename the plist file it does not work but if we don't rename it, then it does work.  Seems to make sense because they are trying to launch Acrobat Pro DC.

Thanks for you help.

 

    Bani Verma
    Bani Verma
    Legend
    April 7, 2020

    Great! 
    Your response will help other members of the community who might have a similar issue. 

     

    Let us know if you have any more queries.

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