still showing trial after purchased plan

Forum|Forum|3 years ago
December 12, 2022
1 reply
1438 views

Hi, I purchased my student plan for CC after finished trial for Illustrator.

Even though they showed my subscirption is done properly, CC shows still in the status of trial.

I need to use my Illustrator ASAP but having been struggling with it, as I cannot even reach to customer support chat or contacting them via emal and keep coming back to the same website.

so if anyone could help me solve this problem i'd much appreciate it, cheers!

p.s. I had kept logged out and in for times and nothing really changed.

This topic has been closed for replies.

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

K

Kosuke24353468r10yAuthor

Participant

hi thank you for your help. now it looks my plan has been activated, but it is weird.
I mean, I thought the plan included all the major apps such as Photoshop, Illustrator, and InDesign etc, as I used to be able them as student plan and it was even free.
Because this time that free plan was expired, I had to start new subscription in student price, so I want these softwares activated as soon as possible so that I can continue my self learning during holiday.
Also, if my current plan doen not include any of Photoshop, Illustrator, InDesign etc, I'd like to cancel the subscription as I thought they should all come with and there is no reason I will keep paying for nothing I'd use.

I'd appreciate your help,
Kosuke

kglad

Community Expert

these are user-to-user forums. i don't have access to your account nor to your subscription plan.

you can check your own account and report here the plan to which you are subscribed so you can continue to be helped, https://account.adobe.com

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