Stopping my subscription

Hi ​@Jovial_workmanship53b1,

Thank you for reaching out. We’re really sorry you’re still being charged every month and can’t find the plan in your account, that’s a worrying spot to be in.

This looks like an individual plan, so it isn’t managed by a school admin, and you can cancel it yourself from your Adobe account:

1. Sign in at account.adobe.com. If you see more than one profile, for example a personal one and one for your school, switch between them until you see your plan.

2. Select Manage plan on the plan, then Cancel your plan.

3. Review the cancellation details and select Confirm cancellation.

One thing to keep in mind: if your plan is an annual plan billed monthly, cancelling after the first 14 days comes with an early termination fee of 50% of the remaining balance of the contract. Please check the details on the cancellation screen before you confirm. Full steps are here: https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

If you still can’t see the plan after checking each profile, please let us know here and we’ll take it from there.

Thanks,
^AV