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Anonymous
April 16, 2021
Answered

Stuck in personal account

  • April 16, 2021
  • 1 reply
  • 4864 views

A while ago my company plan was revoked because I was inactive. While inactive I applied for a personal trial plan. I canceled the trial plan and my company assigned me a team plan again. Unfortunately I still can't seem to install any applications.

 

I tried searching for similar cases but with no luck. Can someone tell me what I can do to be able to use the company plan again?

 

The account are in both cases the same account.

 

In the account it says i have the following plans:

- Adobe for Teams
- Document Cloud Free Membership
- Creative Cloud Free Membership

This topic has been closed for replies.
Correct answer Dj_Creative_enthusiast

Hi,

 

Thank you for posting your query here.

 

Since it shows that you have "Adobe for Teams" associated with the account you are Signed in, you should be able to Access the Creative Cloud products. Please Launch Creative Cloud App and Go to Sign out option and Sign in back with the same account.

If you still see "Buy" or "Trial" Option next to the Apps in the Creative Cloud App and since you have already tried contacting Chat option for Adobe Support and unable to initiate a chat using this account, please try contacting Adobe Phone Support by referring to their numbers in :  https://helpx.adobe.com/contact/phone.html 

Support Team can help in validating the purchase and help in registering the license to the correct email address.

 

Thank you.

1 reply

W
Wally Yuen
Participant
April 19, 2021

I tried to use the "contact a real person" and a chat is opened with a bot. Tried explaining the problem but no luck. Tried to use the call service but it said I can't use the call service because there is no active payed plan. That's the whole issue im trying to fix here ...

 

Can someone from Adobe please help me? I changed the old account to a private email address and created a new account using my company's email. Assigned myself to the new account and still no luck.

    D
    Dj_Creative_enthusiastCorrect answer
    Inspiring
    April 20, 2021

    Hi,

     

    Thank you for posting your query here.

     

    Since it shows that you have "Adobe for Teams" associated with the account you are Signed in, you should be able to Access the Creative Cloud products. Please Launch Creative Cloud App and Go to Sign out option and Sign in back with the same account.

    If you still see "Buy" or "Trial" Option next to the Apps in the Creative Cloud App and since you have already tried contacting Chat option for Adobe Support and unable to initiate a chat using this account, please try contacting Adobe Phone Support by referring to their numbers in :  https://helpx.adobe.com/contact/phone.html 

    Support Team can help in validating the purchase and help in registering the license to the correct email address.

     

    Thank you.

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