Patrick Linabury

Participant

Question

STUDENT ACCOUNTS NOT LOGGIN IN

Forum|Forum|3 years ago
February 28, 2023
2 replies
681 views

I have 2 students whose accounts are being rejected. They were able to complete 2 courses on Adobe Education, but now are not allowed to login. My other students accounts are working properly. We have cleared Cache, Cookies, etc. Logged into Acrobat and allowed PDFs. Need advice.

Troubleshooting

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

Community Expert

Hi @Patrick Linabury what specific site are you trying to log into?

Patrick LinaburyAuthor

Participant

https://edex.adobe.com/

Again, I have 6 students using it without issue, I have 2 that when they login, it just kicks them off.

Community Expert

Community Expert

again, contact support.

Community Expert

Community Expert

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html