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Patrick Linabury
Participant
Feb 28, 2023 2:02 PM UTC
Question

STUDENT ACCOUNTS NOT LOGGIN IN

I have 2 students whose accounts are being rejected. They were able to complete 2 courses on Adobe Education, but now are not allowed to login. My other students accounts are working properly. We have cleared Cache, Cookies, etc. Logged into Acrobat and allowed PDFs. Need advice.

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8 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
Feb 28, 2023 3:16 PM UTC

Hi @Patrick Linabury what specific site are you trying to log into?

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Patrick LinaburyAuthor
Participant
Feb 28, 2023 3:41 PM UTC

https://edex.adobe.com/

Again, I have 6 students using it without issue, I have 2 that when they login, it just kicks them off.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 28, 2023 3:53 PM UTC

again, contact support.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 28, 2023 2:30 PM UTC

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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