Student Enterprise Account not allowing log in

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I have a student with the Adobe Enterprise account through our School District. When student attempts to sign in via the enterprise portal it says account unable to log in. Is it a conflict if the student created a personal account using same email? If so, what do we do regarding that problem?

I have sent a request to my IT, but they have not responded.

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Kevin StohlmeyerCorrect answer

Community Expert

Yes the student shouldn't have created a new account if you had one provisioned. Here is how to resolve:

https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

Basically when they log in it may ask which profile to use - personal or business/educational. Use the business account.

If they dont have a choice - your IT admin will need to resolve in the Adobe admin console.

Kevin Stohlmeyer

Correct answer

Community Expert

Yes the student shouldn't have created a new account if you had one provisioned. Here is how to resolve:

https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

Basically when they log in it may ask which profile to use - personal or business/educational. Use the business account.

If they dont have a choice - your IT admin will need to resolve in the Adobe admin console.

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Erick HAuthor

Participant

Thank you, IT admin at my school district resolved in their Adobe admin
console. Thank you!

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kglad

Community Expert

@Erick H

don't reply by email or remove your signature before sending.

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