I have a student with the Adobe Enterprise account through our School District. When student attempts to sign in via the enterprise portal it says account unable to log in. Is it a conflict if the student created a personal account using same email? If so, what do we do regarding that problem?
I have sent a request to my IT, but they have not responded.
Yes the student shouldn't have created a new account if you had one provisioned. Here is how to resolve:
https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html
Basically when they log in it may ask which profile to use - personal or business/educational. Use the business account.
If they dont have a choice - your IT admin will need to resolve in the Adobe admin console.
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