Student License Expired

Question

Hi, I've been using adobe apps for 3 years now with my university student license and I can access all apps with no charge, and recently when I attempted to use my Indesign app, it says my License has expired but I still I am still an existing student and have a few years left in my degree. I remember receiving an email a few years ago for a renewal and that fixed it before, however now I did not receive a license renewal email and currently in need of help if Adobe possibly made a mistake in expiring my student license.

All help is appreciated.

Anshul_Nautiyal · Answer

Hi @Ma. Jelaica23734883qi3k,Thank you for reaching out. Upon checking, we can confirm that your Adobe ID is associated with an active Enterprise subscription, which is managed by your institution.We recommend contacting your university’s IT department or system administrator to verify whether your access is still valid and if any renewal process is required. For guidance on how to locate and contact your Adobe administrator, please refer to this support document: How do I contact my Adobe administrator?If you require further assistance, please let us know.Regards,^AN

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