Students with Personal Adobe accounts & the covid licenses incompatible?

Question

We setup the home installs for users during our covid closure using our SSO, however we received user reports that if they have a personal adobe account (with say just one or two products, or saved data) then they cannot login to the organization account and install the products.
 
This would prevent students that have their own cloud work from being able to continue, as the covid entitelements do not include any cloud services nor have access to the personal accounts.
 
We're trying to avoid a situation where for every online class these students have to remove and re-add their existing adobe products and personal data syncs to learn a different product.
 
Typical case seems to be a personal copy of photoshop or acrobat DC.

alisterblack · Accepted Answer

I'm currently posting from a rural area, so you may have replied before my post edit has submitted.

The sign out buttons in creative cloud apps is greyed out as shown in the screenshot above and not selectable.

Thanks, if the other two methods of signing out listed above don't work then have a look at the help document linked. The 'resolve issues' section gives instructions for resetting accounts by removing login data.

Note that nothing is lost when you switch accounts, two CC folders are created. User can get items from their local folder at any time.

alisterblack · Answer

Hi,

It may be the case that your users with personal licenses are signing in to Adobe with their personal Adobe ID. If the school has added them with an Enterprise/Federated ID then they would need to use that ID to sign in. If both ID types are available for one address then you have a screen to choose which one to use when logging in.

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