Subscription on computer shows expired but Adobe shows it is good until late 2022.

Question

My subscription was renewed several months ago at work.  Everything was fine untill about 2 months ago. My work computer is showing that I have a expired subscription.  I was given a link from Adobe to upload the new subsccription.  That was good untill about 2 weeks ago.  I am back to getting the message that my subscription has expired.   When I speak with Adobe they confirm that my current subscription is good until late 2022.   Adobe had me do everything from uninstall and re-install, to repairs, to just ignoring the message (yet when I get the message I can not perform what I need), all with no change in my issue.  Adobe has no idea how to fix this issue, as they keep passing me around and finally disconnecting and closing my ticket. I am unable to use Adobe and I need it to properly do my job. Does anybody know how to fix this issue?

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that shows what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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