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Dejan55EBD
Participant
May 14, 2021
Answered

Subscription payed but account closed

  • May 14, 2021
  • 1 reply
  • 800 views

We are having trouble accessing our Creative cloud apps. Our company has a yearly subscription, which was payed with delay, as we failed to update our credit card details. Once we changed them, the invoice was paid automatically, but account is still deactivated. We got the receit for this year's subscription, which just today vanished from our billing history (luckily we have it saved ). We cannot reach anyone over the phone.

Any ideas how to solve this?

 

This topic has been closed for replies.
Correct answer Dj_Creative_enthusiast

Hi,

 

Thank you for posting your query here.

 

As I understand that your Creative Cloud license was Suspended due to delay in payment and after the Payment details were updated, the payment went through but the account is still de-activated.

 

If you are getting Trial or license expiry message, please follow the steps as mentioned in :  https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If issue persists after following the steps as suggested above, Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html 

 

Hope this helps. 

Thank you.

1 reply

D
Dj_Creative_enthusiastCorrect answer
Inspiring
May 15, 2021

Hi,

 

Thank you for posting your query here.

 

As I understand that your Creative Cloud license was Suspended due to delay in payment and after the Payment details were updated, the payment went through but the account is still de-activated.

 

If you are getting Trial or license expiry message, please follow the steps as mentioned in :  https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If issue persists after following the steps as suggested above, Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html 

 

Hope this helps. 

Thank you.

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