suddenly I cannot open a file amd save it to my own files. WhY?

Hi @dana_6309,

Thank you for reaching out. Could you please confirm which application you are experiencing this issue with? Based on our check, your Adobe ID currently has an active individual Acrobat plan. If the issue is with Acrobat, please try the following steps:

1. Check license or sign-in status
If Acrobat Pro has reverted to “Reader mode” (for example, if you were signed out or your subscription became inactive), features such as saving files may stop working. Ensure that you are signed in with the Adobe ID that has an active Acrobat Pro subscription.

2. Verify the folder is not blocking saves
Try using “Save As” to save the file to your desktop or Documents folder. If this works, review the target folder’s permissions and ensure you have Full Control, or remove any Read-only attributes from the file or folder. If the file is on a network drive, shared location, or cloud storage, confirm that your permissions have not changed.

3. Review Acrobat security settings
Temporarily disable Protected View or Enhanced Security to check if they are preventing saves. If this resolves the issue, re-enable the settings afterward and add trusted locations for security. (Edit > Preferences > Security (Enhanced))

4. Repair the Acrobat installation
A damaged installation can also cause these issues. Run Acrobat’s built-in repair by going to:
Open Acrobat → Help → Repair Installation.

I hope these steps help. Please let us know if the issue continues so we can assist further.