Support case E-002560587 closed without investigation – need escalation to senior support

Hi ​@dzmitry_6318,

We’re sorry for the experience with case E-002560587. We understand your frustration, especially since the issue remains unresolved despite the case being closed.

We’ve noted your request for further escalation. We’ll have this checked internally to understand what happened and help you accordingly.

Thank you for your patience.

Thanks,
^AV