Swapping CC Enterprise for my personal account on my computer - SSO prevents sign in

Question

My computer previously had my company's Enterprise Creative Cloud. I want to use my personal account now so I tried to sign into CC but it jumps forward to the Microsoft SSO page. I cant back out of it. I tried to repair CC with no luck. I tried to uninstall CC but it wont let me with my other CC apps. Do I have to completely uninstall all the apps to uninstall the CC to remove the SSO? Will that work? That will take a day or two to accomplish so I need to know that it will work. Is there a better way that I am missing?

Ashish_Harrison · Accepted Answer

Hi @Traci2704705994pm please follow the steps mentioned below.

1. Log out from the Creative Cloud app

2. Close all Adobe tasks and processes from Task Manager (Win) & Activity Monitor (Mac).

3. DELETE ALL ADOBE CREDENTIALS FROM CREDENTIALS MANAGER (WIN) & KEYCHAIN ACCESS (MAC).

4. Locate Folder “SLCache” in C:/Program Files(x86)/Common Files/Adobe and delete its contents(Win)

5. Locate the same folder in System Library(/Library/Application Support/Adobe) and remove its contents(MAC)

6. Locate folder “SLStore” in C:/Program Data(Hidden Folder)/Adobe and remove its contents(Win)

7. Locate the same folder in System Library(/Library/Application Support/Adobe) and remove its contents(MAC)

8. Locate folder "OOBE" in User directory>App Data>Local>Adobe and clear its contents(Windows).

9. Locate the same folder in the User library by typing "~/Library" in finder\go to window >Application Support>Adobe>OOBE and clear its contents (MAC OS).

10. Launch the creative cloud app by right-clicking on it and clicking on "Run as Administrator"

11. Sign in with the Email address and password.

Kevin Stohlmeyer · Answer

If you are trying to use your personal email to login and logging out does not prompt you to enter your new email, you can try removing the credentials manually:

https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

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