Skip to main content
kimm1213
kimm1213
Participant
July 16, 2018
Answered

Switching to Enterprise ID

  • July 16, 2018
  • 3 replies
  • 14726 views

I recently started a job that uses Enterprise log in. Because it took a while to get my account set up, I opted to start a personal 'trial' using my university email, now, however, Adobe won't let me even try to sign up via Enterprise and continues to revert back to my 'trial' free subscription.

I've tried logging out, back in, etc. But I can never get to the screen that Adobe shows where it allows the user the option of choosing the personal account or the enterprise account. It just keeps reverting to my soon-to-end personal trial account.

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    You should be able to solve this by deleting your cached credentials on the system.

    The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

      • Close the Creative Cloud application.
      • Navigate to the OOBE folder.
        Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
        Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
      • Delete the opm.db file.
      • Launch Creative Cloud.

    3 replies

    P
    parker20953931
    Participant
    September 26, 2021

    login find this sectionscroll down to thisswitch it to off

     

    this worked for me

      V
      voyager2
      Participant
      September 16, 2022

      If anyone stumbles across this thread, I had this issue with one of our student accounts. They had logged in without using the "Login with Google" button, and instead had typed their e-mail address in to the main field. This generated a personal adobe account under that name, and would not let that user ever get back to the appropriate sign in page (to select between work and personal).

      The way I fixed it was not anything listed in this thread, though deleting the OOBE folder has worked for this in the past. Today (2022-09-16) I had to go into the student's 'personal' adobe account that was generated with their school e-mail. and un-link their google account. This allowed their laptop to correctly go through the full sign-in process and select an enterprise account, instead of automatically jumping to the personal one.

      It's worth mentioning that this was windows profile specific, the issue did not occur on the same laptop on a test account. Deleting any and all of the adobe files (not just the OOBE folder) in appdata (local, locallow, and roaming) did not solve the stored credential issue on that student's profile though.

      E
      Emily5C8B
      Participant
      October 15, 2020

      this doesn't work

      alisterblack
      Community Manager
      alisterblackCommunity ManagerCorrect answer
      Community Manager
      July 23, 2018

      Hi,

      You should be able to solve this by deleting your cached credentials on the system.

      The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

        • Close the Creative Cloud application.
        • Navigate to the OOBE folder.
          Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
          Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
        • Delete the opm.db file.
        • Launch Creative Cloud.
        C
        catherines3660789
        Participant
        April 8, 2019

        will this delete the work on the account?

        alisterblack
        Community Manager
        alisterblackCommunity Manager
        Community Manager
        April 8, 2019

        Hi,

        No, this just removes the cached login credentials. If you have assets associated with an account they will still be in your Creative Cloud sync folder or you can also log in with that account to adobe.com to recover any assets.

        Browse, search, sync, and manage Adobe Creative Cloud assets https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

        Creative Cloud file storage and quota

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices