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Participant
January 27, 2025
Question

Switching to nonprofit billing?

  • January 27, 2025
  • 3 replies
  • 4145 views

We currently have 5 licenses for Pro but just received approval from Goodstack for nonprofit pricing.  How do I switch our business billing to nonprofit?

3 replies

Participant
August 18, 2025

I too have been very frustrated trying to move over to nonprofit pricing.  Let me state up front, though, that I am VERY grateful to Adobe for providing Acrobat Pro for such a price - I no longer have to make a couple of employees get licenses to support the whole organization.  But by limiting it to only 10 licenses, I have to make sure that only the people who will 1) actually use the additional capabilities of the product, and 2) help out others who need something done - actually get those 10 licenses.  I don't see how I have any control over that! 

 

Not being able to centrally administer and pay for these licenses will be a nightmare. If I could centrally manage them through the admin console/portal, I would puchase all 10 now and then manage them as employees request. 

 

Also, that is a legitimate question someone asked here:  If jane@nonprofit.org purchases a license and then leaves the nonprofit, that license is still active and they can still use it personally; the nonprofit loses access to one of their "10" licenses; they have no way of knowing that Jane ever purchased this under their nonprofit, right?   It's also a nightmare having each employee pay the $$ earch year and then request a reimbursement. 

 

Please, please, reconsider setting this up through admin console.  I bet I would be considering more Adobe products for our organization!

 

Participant
February 26, 2025

I am adding my vote that this is an absurd way to structure the discount. Nonprofits are businesses too, with one person assigned to manage tech licenses (amongst their likely many other job duties). We can't have them chasing after ten different people to get them to update their acrobat licenses every year, it needs to be incorporated into the Teams admin panel just like everything else!

Participant
March 19, 2025

We have 5 individual licenses as well and all have been approved for the nonprofit rate but there is an error message when trying to make the payment. I have spent hours on the Adobe chat and phone calls the past week to get this resolved and still haven't been able to pay for the new subscription rate. Adobe support has canceled my previous subscription and I can still not get the payment to go through. Has anyon else had this problem? If so how do I get it resolved?

Community Manager
March 19, 2025

Hi @Renee2248,

 

Thank you for reaching out. Could you please provide details on the error message you are encountering while attempting to make a payment for your new subscription?

We recommend trying the following troubleshooting steps:

  • Use an incognito/private browsing window.
  • Clear your browser cache and cookies, then attempt the payment again.

If the issue persists after trying these steps, you may need to contact Adobe Support for further assistance. You can reach out using the following link: Adobe Support. Click on the messaging icon in the bottom right.

 

Let us know if you have further questions.

Regards,

^AN

Participating Frequently
February 5, 2025

Techsoup is no longer handling Adobe Acrobat Pro. And Goodstack is currently not able to provide more than individual licences paid for by the licensee. Not the organization. 

Participant
February 5, 2025

Thank you for this. I can confirm as I just went through the process this week. While I am excited to save money using the nonprofit pricing, it is frustrating from an admin side to have individual licenses for each member of my team. If I were to get more staff than what I currently have, the administrative burden may not justify the savings, however.



Amanda Egdorf-Sand, Executive Director

[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]