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Participant
Dec 19, 2023 6:51 PM UTC
Question

Sync folder files were moved in to bin folder

Hello 

Yesterday, and without me doing anything, a huge part of the files inside of the Sync Folders were moved into to the Bin folder (mac user). I lost most of my work. My folders are no longer organized and Adobe Create Cloud added some random files as well. 

Has anywone experience this? How to restore my files? 

Is there any support service? I'm going around the pages and I can't find a proper support service!

Thanks

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3 replies

kglad
Community Expert
Community Expert
Dec 20, 2023 12:13 AM UTC
Abambo
Community Expert
Community Expert
Dec 19, 2023 8:53 PM UTC

That was not Adobe creative cloud. Whoever is admin on your machine should answer your questions.

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ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
Dec 19, 2023 8:55 PM UTC

For Teams and Enterprise subscriptions, Adobe support can be contacted via the admin console (https://adminconsole.adobe.com/support). You need to be a plan administrator to do that.

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ABAMBO | Hard- and Software Engineer | Photographer