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willc517774
Participant
February 3, 2021
Answered

Taking over an Adobe CC account from previous employee

  • February 3, 2021
  • 2 replies
  • 927 views

I work for an organisation with multiple Adobe CC accounts and I have taken over an account from a previous employee, changed the email and details but when another employee is trying to share a folder with me through the Creative Cloud Website, it still comes up with the old employee's email and not mine. How do I change this, everything in the Profile/account that I can see has been updated. Thanks Will

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Correct answer SuJoshi

Hello,

I would recommend contacting the support team as it requires more information like the previous and current email ID you are using to troubleshoot the issue. This is not the correct platform to share this information. Click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

2 replies

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
February 9, 2021

Hello,

I would recommend contacting the support team as it requires more information like the previous and current email ID you are using to troubleshoot the issue. This is not the correct platform to share this information. Click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 3, 2021

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