Tax Exempt Status

Forum|Forum|5 months ago
September 10, 2025
3 replies
152 views

We recently setup an Adobe account for our not for profit organization. While setting it up the person helping me confirmed they had received our tax exempt certificate. Now a few months into it, we are still being charged sales tax. Who do i contact to correct this?

Correct answer Anshul_Nautiyal

Hi @susan_6387,

Thanks for reaching out. I can see that you have an active Teams contract associated with the Adobe ID used for this query. For any tax or billing-related concerns, I recommend contacting our support team directly, as they will be able to assist you further. You can find the steps to contact our support team here: https://adobe.ly/4ntlsvr

Hope this helps. Let us know if you need further assistance.

Regards,

^AN

B

beatrice_8867

Participant

You should contact Adobe Customer Support or the Adobe Tax Exemption Team directly. Provide your tax-exempt certificate and account details again so they can verify and remove sales tax from future invoices, and possibly refund past charges.

B

beatrice_8867

Participant

<!DOCTYPE html>
<html lang="en">
<body style="font-family: Arial, sans-serif; color:#222; line-height:1.5;">
Hi Adobe Support/Tax Exemption Team,

We’re a not-for-profit organization and shared our tax-exempt certificate
when setting up our Adobe account, but our recent invoices still include sales tax.
Could you please review our account and remove tax from future billing?

Account details:
<ul>
<li>Organization name: [Your Org Name]</li>
<li>Adobe Account ID / Email: [email@domain.com]</li>
<li>Customer/Contract Number (if any): [#]</li>
<li>Tax-Exempt Certificate: Attached</li>
<li>Affected invoices: [List invoice #s and dates]</li>
</ul>

Please confirm tax-exempt status on the account and advise on refunding
sales tax already charged on the invoices listed above.

Thank you, 
[Your Name] 
[Title], [Organization] 
[Phone] | [Email]
</body>
</html>

A

Anshul_Nautiyal

Correct answer

Community Manager

Hi @susan_6387,

Thanks for reaching out. I can see that you have an active Teams contract associated with the Adobe ID used for this query. For any tax or billing-related concerns, I recommend contacting our support team directly, as they will be able to assist you further. You can find the steps to contact our support team here: https://adobe.ly/4ntlsvr

Hope this helps. Let us know if you need further assistance.

Regards,

^AN

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